Independently measured against a list of criteria under the two key factors of “Visionary Innovation and Performance” and “Customer Impact”, ZF Aftermarket beat off stiff competition to take the Frost & Sullivan European Automotive Aftermarket Company of the Year 2018 title.
“Within a competitive and challenging market, ZF Aftermarket’s industry leading position and partnership skills in the field of advancing mobility make it a true and worthy winner of the title,” explains Benson Augustine, senior research analyst, Frost & Sullivan.
Criteria that were measured included: addressing unmet needs; visionary scenarios through mega trends; implementation of best practice; financial performance; price and performance value; customer and service experience; and brand equity. ZF Aftermarket achieved a point score of nine out of ten across the board.
“With proven examples of being first to market with new solutions, we believe the business expertly combines delivery of best practice in terms of growth, innovation and leadership with the art and science of futureproofing its offer.”
Frost & Sullivan noted a number of key areas in which it believes ZF Aftermarket excels. Of particular note was how it leverages value-added customer benefits from the ZF Group, and properly aligns its associated distributor partners in the aftermarket value chain to adapt to changing market trends.
In a competitive and crowded market, the forward-thinking ethos of the business was praised. The commentary explains how ZF Aftermarket has embraced a growing appreciation for, and acceptance of, shared mobility concepts, urban mobility platforms, rising hybrid technology, e-mobility and autonomous driving.