Hino Shelly Beach, a member of the Halfway Group, has won the 2018 Hino Truck Dealer of the Year award for the second consecutive year – and the company is planning to make it three in a row in 2019.
“Our philosophy is to make sure every single customer is happy, and then awards such as Dealer of the Year will follow,” says Gansen Chetty, team leader at the dealership.
“We were also very proud to be runners-up in the truck section of the Toyota Financial Services Awards,” he adds. “Our major project in 2018 was setting up a Grade A Certificate of Fitness roadworthy testing facility, and I am pleased to say we are now being certified. When this phase is completed, we will be able to offer an important, additional benefit to our customers.”
Chetty says his team is virtually unchanged from the combination that won the 2017 Dealer of the Year award, except for two additional technicians, who had come through the ranks in the company, further strengthening the service department.
“I am transparent with the team members about all aspects of our business and believe in ‘walking the talk’ with them by having daily meetings with the parts and service staff and getting together once a week with the sales team.
“We know that there is always room for improvement, and we encourage all our staff to continue to come up with suggestions to further improve the services they offer to our customers. To this end, we have ongoing training programmes that involve all our staff. Going forward, we will continue to be different, but in better ways.
“We owe everything to our customers and always strive for 100-percent ratings from them in the quarterly Comparative Customer Experience surveys.
“We are fortunate in having a devoted and professional team at the Hino South Africa head office in Sandton, who provide us with excellent support. In addition, we have the full backing of the Halfway Group, especially from the chairman, George Baikie, and the financial director, Rob Newton,” Chetty concludes.