This year’s National Automobile Dealers’ Association (NADA) Dealer Satisfaction Index Survey Awards saw Hino take a Platinum accolade – the only manufacturer to achieve the top-most honour in the commercial vehicle section.
The Most Improved Passenger/Light Commercial Vehicle award went to GWM which, compared with last year, increased its overall score by 9,2 points to move up a notch from Silver to Gold status. Most improved Commercial Vehicle Original Equipment Manufacturer award went to Tata, which showed upward movement of 7,5 points compared with last year to earn Silver honours.
UD Trucks won a Gold award, with Mercedes-Benz Trucks and Fuso each earning Silver status. FAW, Isuzu Trucks and MAN won Bronze.
For 24 years, the survey has been carried out annually to monitor the health of the relationship between dealers and their respective manufacturers.
In that time, outcomes of the survey have been used by dealer councils and manufacturers as an effective management tool to address areas of concern and improve service delivery throughout the entire value chain, to the ultimate benefit of the consumer.