Hino South Africa has once again continued its stellar results in the quarterly Data Track comparative truck study. For the third successive quarter, the company took top spot with a combined score of 99,27 percent.
Hino SA also scored above 99 percent in sales (99,10 percent) and service (99,88 percent) and rated 98,82 percent in parts. The company’s service and parts scores were the highest of the quarter. Hino SA has come out top in this the service rating in each of the last four quarters, while in parts it has been top for the past three quarters.
“We at Hino South Africa, along with our dealer network, take great pride in our achievements in these Data Track surveys and use this detailed data to continually improve our service levels,” explains Ernie Trautmann, vice president of Hino SA.
Data Track has been conducting these independent quarterly surveys since 1989. They are compiled from customer interviews with fleet operators regarding truck manufacturers and importers in terms of service levels in sales, technical service, and parts. The methodology has been adjusted over the years to ensure ongoing relevance for this credible benchmark for the truck industry.
“Our ongoing high scores are also a tribute to the benefits we enjoy from applying the international Hino Total Support strategy, which involves building strong relationships between our parent company in Japan, our head office staff, dealers and suppliers to become a trusted partner of the customers,” Trautmann concludes.